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07Jun2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Blvd Ixtapa Lote 4, Ixtapa (Guerrero), Mexico, 40880

Krystal Ixtapa offers a beachfront experience on Ixtapa's El Palmar Bay, featuring 255 rooms catering to couples and families. This 4-star hotel includes a variety of amenities such as two pools, on-site dining options, and wellness facilities.

Rooms & Amenities

Guest accommodations at Krystal Ixtapa include a range of room types, featuring garden, pool, or sea views. Rooms are equipped with air conditioning, a safe, and a balcony. The Standard King Ocean View rooms provide a true seaside vacation experience.

Dining Options

Dining options at Krystal Ixtapa include five restaurants offering national and international cuisine, with specialties inspired by Moroccan-style and traditional Mexican dishes. The hotel's Aquamarina Restaurant serves a buffet breakfast, while Bogart's provides late-night dining.

Leisure & Wellness

Krystal Ixtapa features leisure facilities including two pools, one designed with a water slide and a children's area. Guests can participate in activities such as bike rides through the nature reserve or relax with well-being treatments available at the on-site spa.

Business & Services

Business services include meeting facilities accommodating up to 1,200 people, making Krystal Ixtapa suitable for events and conferences. The hotel also provides multilingual assistance for guests, ensuring a comfortable stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Room Sea View
Max:
3 persons
370 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Balcony
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Standard Room Garden View
Max:
3 persons
370 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Balcony
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Standard room Ocean View
Max:
3 persons
370 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Balcony
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Ixtapa (Guerrero) 1.2 mi
Airports
Ixtapa-Zihuatanejo International (ZIH) 11.6 mi
Lazaro Cardenas (LZC) 59.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Off-site car park
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Golf course
  • Billiard tables

Services

  • Room service
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Children's menu
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Karaoke
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • AM/FM alarm clock
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Location

Blvd Ixtapa Lote 4, Ixtapa (Guerrero), Mexico, 40880
Map view
Blvd Ixtapa Lote 4, Ixtapa (Guerrero), Mexico, 40880
Nearby
Amusement Park
Delfiniti of Mexico
1500 ft
Beach
Playa El Palmar
1500 ft
Restaurants
Bistro Soleiado
400 ft
Calle Paseo de Ixtapa S/N Plaza Ambiente
Kraken Chef
2100 ft
Blvd. Paseo Ixtapa In front of sunscape Dorado Pacifico
Raffaello Restorante Italiano
2300 ft
Paseo de Ixtapa Junto a Santander
Ata Sushi Bar
2400 ft
Paseo de Ixtapa Plaza Raffaello local B junto a banco Santander suc. Ixtapa Calle Pedro Ascencio junto al bar Bandidos a un costado de la iglesia del centro suc. Zihuatanejo
The Blue Shrimp
2000 ft
El Camaron Azul Plaza Ixtapa
Armandos Lobster House
2000 ft
Paseo de Ixtapa

Reviews and Ratings <br />

Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
Great beach access
Helpful staff
Poor dining options
Outdated rooms
8.4/10
Great
Rooms
6.8
Location
9.2
Service
8.0
Dining
5.0
Guest reviews
8.4/10
based on 5 reviews
3.5/5 based on 1104 reviews
7.9
7.9/10 based on 1113 reviews
#19 of 23 hotels in Ixtapa based on Tripadvisor
Amanda
United Kingdom, January  2025
7.6/10

I had a mixed experience at this hotel. The location is absolutely fantastic, just a short walk to town and right on the beach. The staff was wonderful and attentive, making us feel welcomed. However, the dining was a letdown, particularly the all-inclusive food which was quite bland and unappetizing. The facilities themselves were decent, but I did find that the rooms could use some updates and maintenance. Overall, it was a decent stay but not without its flaws.

Rooms
7.0
The rooms were generally clean but in need of updates. While our room had a lovely view of the ocean, it lacked some basic amenities like a mini fridge.
Service
9.0
The hotel staff were polite and went out of their way to assist us, especially when we had issues with our reservation.
Location
10.0
The hotel's location is perfect, just a short stroll to local shops and restaurants, and right on the beach which was great for our morning walks.
Dining
5.0
The dining experience fell short, especially with the all-inclusive option. Breakfast was lackluster, and the dinner choices were often repetitive and not very appetizing.
Facilities
8.0
The pool area was nice and clean, and provided a good spot to relax. However, there were not enough chairs for all guests.
Great beach access
Poor dining options
Eva
United Kingdom, January  2025
8.4/10

I had a fantastic time at this hotel! The views from the rooms are stunning, and I loved that the beach was so easily accessible. The staff was exceptionally friendly and attentive, especially Jesus, who made our days at the beach so enjoyable. However, the dining options left something to be desired, as the food was just okay, and there could be more variety. Overall, it’s a great place to unwind and enjoy a family vacation.

Rooms
8.0
The rooms were very clean and offered spectacular views, though some furniture was a bit worn.
Service
10.0
The service was outstanding; Jesus really went above and beyond to ensure we had everything we needed.
Location
9.0
The hotel's location is perfect as it's close to shops and restaurants, making it convenient to explore the area.
Dining
6.0
The food was decent but not exceptional; I wished there was a bit more variety and fresher options.
Facilities
9.0
The pool area was excellent, with plenty of seating and activities, and the beach was clean and beautiful.
Stunning views
Limited dining options
Jack
United Kingdom, December  2024
6.4/10

I recently stayed at the resort and had mixed feelings about my experience. While the location was fantastic, with beautiful views and a great beach, the food options were limited, and I didn't feel valued during my time there. The staff was friendly and accommodating, but overall, it didn't meet my expectations, especially for an all-inclusive experience.

Rooms
6.0
Our room had a fabulous view of the ocean, but the overall furniture was worn out, and there were issues with the air conditioning.
Service
7.0
The service at the resort was decent, with friendly staff who tried their best to meet our needs. However, there were times when communication was difficult due to a language barrier.
Location
9.0
The location is one of the highlights; it's within walking distance to shops and restaurants, and the beach is lovely.
Dining
5.0
Dining options were disappointing, with a lack of variety and quality in the food. We ended up eating out for most meals as the on-site choices didn’t appeal to us.
Facilities
5.0
Facilities were okay, but there were major issues with the cleanliness and availability of lounge chairs by the pool, which made relaxing difficult.
Mia
United Kingdom, December  2024
6.2/10

My stay at the hotel was a mixed bag. The cleanliness and pool area were impressive, but the food quality was disappointing, and there were issues with room assignments. Overall, I enjoyed my time but would have liked a bit more consistency in service and dining options.

Rooms
6.0
The rooms had a fabulous view of the ocean, but the furniture was worn out, and we encountered issues with the A/C. Housekeeping was inconsistent during our stay.
Service
5.0
Service was hit or miss; while some staff were exceptional, others seemed indifferent and preferred local guests over foreigners.
Location
8.0
The hotel felt safe, and it's conveniently located close to the beach, perfect for families looking to relax.
Dining
5.0
The food was generally below average, with limited options that lacked freshness, making it a struggle at times.
Facilities
8.0
The pool was a major highlight; it was clean and enjoyable, making up for some of the dining shortcomings.
Clean pool area
Poor food quality
Zoe
United Kingdom, September  2024
7.4/10

We had a wonderful time at the hotel, enjoying the beautiful beach and the attentive staff. However, the food quality has decreased since our last visit, and dining options felt limited. The location is perfect for exploring Ixtapa and Zihuatanejo, but the entertainment around the pool could use some improvement.

Rooms
7.0
The rooms were spacious and comfortable, but the furniture was a bit dated.
Service
9.0
The staff was exceptional; they really went out of their way to make us feel welcome and at home.
Location
10.0
The hotel's location is fantastic, right in the middle of the beach and close to shops and restaurants.
Dining
5.0
While breakfast was decent, I was a bit disappointed with the overall variety and quality of the food at dinner.
Facilities
6.0
The pool area was quite crowded but clean, although it could benefit from more entertainment options.
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Rooms and Guests2 Guests, 1 Room